Practice Policies & Patient Information
We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer as well an access to a wide range of health information.
Complaints
Information, Suggestions and Complaints
We are continually making efforts to improve our service and we welcome all feedback/comments whether positive or negative.
Please write to Sharon Turner (Practice Manager) or ask at reception if you want any more information regarding the services, have any suggestions or wish to make a complaint.
GDPR Privacy Notice
Important information for patients
How we use your medical records
- This practice handles medical records in-line with laws on data protection and confidentiality.
- We share relevant data from your medical records with other services providing you with care and treatment. This also includes services that send out invitations for national screening programmes for example smear tests and also children immunisations.
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
You do have the right
- to be given a copy of your medical record.
- to object to your medical records being shared with those who provide you with care or being used for medical research or for planning health services.
- to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.
- For more information ask at reception for a leaflet.
GP Earnings
By 31 March 2016 all GP practices are required to declare and publish the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice relating to the previous financial year (i.e. 2014/2015).
The average pay for GPs working at Market Street Health Group (before Tax and National Insurance deductions) for 5 full-time GPs and 2 part-time GPs was as follows:-
- 2014/15 £83,469
- 2015/16 £76,075
- 2016/17 £80,439
- 2017/18 £77,015
Named Allocated GP
All patients allocated a GP on registration.
Privacy Poster
Important information for patients
How we use your medical records
- This practice handles medical records in-line with laws on data protection and confidentiality.
- We share relevant data from your medical records with other services providing you with care and treatment. This also includes services that send out invitations for national screening programmes for example smear tests and also children immunisations
- In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill
- We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
You do have the right
- To be given a copy of your medical record.
- To object to your medical records being shared with those who provide you with care or being used for medical research or for planning health services.
- To have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights
- For more information ask at reception for a leaflet.
Research
This Practice takes part in a number of research projects. We believe that these projects bring benefits to our patients as well as increase our knowledge of how best to treat some medical conditions.
All research projects that we take part in have ethical approval from the Health Authority. Any information about patients is treated with utmost confidentiality by the researchers. You may be contacted to ask whether you would consider helping with a particular research project.
You are free to refuse for your information to be used in research without your medical care being affected. If you would like to know more about this, please make an appointment to see the practice manager.
Under 16 Privacy Notice
Our Privacy Notice for you
What is a privacy notice and why does it apply to me?
A Privacy Notice tells people how organisations use information that they hold about them. A new law called the General Data Protection Regulation 2016, also known as GDPR, says that we need to provide you with this Privacy Notice and let you know:
- What information we hold about you
- How we keep this very important information safe and secure and where we keep it
- How we use your information
- Who we share your information with
- What your rights are
- When the law gives us permission to use your information
Why does the law give you permission to use my information?
The law gives us permission to use your information in situations where we need it to take care of you. Because information about your health is very personal, sensitive and private to you, the law is very strict about how we use it.
So, before we can use your information in the ways we have set out in this Privacy Notice, we have to have a good reason in law, which is called a ‘lawful basis’. Not only do we have to do that, but we also have to show that your information falls into a special group or category, because it is very sensitive. By doing this the law makes sure we only use your information to look after you and that we do not use it for any other reason.
If you would like more information about this please ask to speak to our Data Protection Officer (DPO) mentioned in this Privacy Notice who will explain this in more detail.
About us
We, at Market Street Health Group are responsible for collecting, storing and handling your information when you registered with us as a patient. Because we do this, the law says we are Data Controllers. Sometimes we may use your information for a particular purpose and when we do so, the law says we are Data Processors.
What information do you hold about me?
We hold information about you such as:
- Your name
- Address
- Mobile number
- Information about your parent(s) or person with parental responsibility
- All your health records
- Appointment records
- Visits to see your GP
- Treatments you have had
- Medicines prescribed for you and any other information to help us look after you
How do you keep it safe?
- The law says that we must do all we can to keep your information private, safe and secure.
- We use secure computer systems and we make sure that any written information held about you is under lock and key and kept in a safe place. This includes taking great care with any passwords we use which we change on a regular basis. We also train our staff to respect your privacy and deal with your information in a manner that makes sure it is always kept and dealt with in a safe way.
What do you do with my information?
- We only usually use your information to help us care for you. That means we might need to share your information with other people who are concerned and involved with looking after your health.
- We might need to share your information with the police, courts, social services, solicitors and other people who have a right to your information, but we always make sure that they have a legal right to see it (or have a copy of it) before we provide it to them.
Who else will see my information?
- Usually only doctors, nurses and other people who work with us are allowed to see your information.
- Sometimes though, if you need to go to the hospital or be seen by a special doctor, we will share your information with them but this only so that we can take care of you.
- Sometimes we might be asked to take part in medical research that might help you in the future. We will always ask you or your parent(s) or adult with parental responsibility if we can share your information if this happens.
What are my rights?
- You have a right to see your information if you wish to see it.
- You will usually need to put your request in writing and tell us what information you want us to give you.
- We usually need to answer you within one month. Your parent(s) or adult with parental responsibility can help you if you need help.
- Usually we will give this to you free of charge.
- If you think there are any errors in the information we hold about you then you can ask us to correct it but the law says we can’t remove any of the information we hold about you even if you ask us to. This is because we need this information to take care of you.
- You have a right to ask us not to share your information.
- If you would like to talk to us about not sharing your information, even if this means you don’t want us to share your information with your parent(s) or adult with parental responsibility, please let us know. We will be happy to help.
What if I have a question?
- A member of our staff/receptionist will be happy to talk to you about any questions you may have and we will do our best to help you.
- The Surgery has a person called a Data Protection Officer (DPO) who deals with all queries about patient information. Our receptionist may put you in touch with this person who will listen to your concerns and give you the advice you need.
- Our DPO is Hazel Trotter, Practice Manager and she can be contacted via Reception.
What if I have a serious complaint about how you look after my information?
- We will always do our best to look after your information and to answer your questions.
- If you are still not happy with something we have done with your information you can speak to our DPO.
- If our DPO has not been able to help you or if you prefer not to speak to our DPO then you have a right to pass your complaint to an organisation called the Information Commissioner’s Office (ICO) who will look into what has gone wrong. For more information visit ico.org.uk
Updates to this privacy notice
- The law says we must keep all information we provide in this Privacy Notice up to date.
- This Privacy Notice was last updated July 2022.