Book Your Appointment
We are committed to providing you with the best possible care. To streamline our appointment process and ensure you receive the appropriate care promptly, we ask all patients to complete our online triage form.
How to Book an Appointment:
- Fill Out the Online Triage Form Please click the link to complete our triage form. This helps us understand your symptoms and medical needs.
- Submit the Form: Once you have filled out the form, submit it online. Our team will review your information.
- Wait for Our Response: After reviewing your form, we will contact you to schedule your appointment or provide further instructions.
Patients can also book appointment by:
Speaking to our friendly reception team who will assist you.
phone us on 020 8548 2200, Monday to Friday from 8.00am to 6.30pm or visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you or direct you to a local service.
Please always inform the receptionist if you need a chaperone or an interpreter. We work closely with local Interpreters as well as telephone language support.
Please also inform us if you have any other access or communication needs.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Cancelling or changing an appointment
Please inform us if you are unable to keep an appointment.
If you miss 3 appointments in a 12 month period without cancelling them you will be removed from the Practice list.
To cancel your appointment:
- Use your NHS account (via the NHS website or the NHS App)
- phone us on 020 8548 2200, Monday to Friday from 8.00am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
We will make home visits to those who are housebound due to the nature of their condition. This will be a clinical decision. If you need a home visit, telephone the Surgery between 8.00am-9.00am if possible.